by Robert on June 14, 2011
Www.empathica.com is the website for Empathica Inc., which is a customer experience management company. It is a privately held company headquartered in Mississauga, Ontario, Canada. They also have offices in Birmingham, England and Alpharetta, GA, in the United States.
Their key product is in the provision of customer survey services, and their main clients are in the retail and restaurant industries. Nowadays, nearly every time you purchase something or have a meal at a restaurant, there is an invitation to do an empathica survey at the bottom of the receipt. The company helps retailers and restaurants set up these customer feedback surveys, including determining the questions to be asked, and the number of respondents required to obtain statistically valid results.
Typically, consumers can respond to the survey over the internet by logging onto a website with a numerical code present on the receipt. However, the company has started to diversify into other modes of communication, and customers can now respond to many surveys via your mobile phone and SMS, as well as via telephone. To incentivize customers to respond to the questions, the surveys usually reward respondents with a gift card or a lottery drawing. The company has grown rapidly, and now performs nearly 30 million surveys in 25 languages internationally.
Website:
http://www.empathica.com
by Robert on June 13, 2011
Www.MyApplebeesVisit.com is the website for customers to take the Applebee’s guest survey online and to give feedback on their dining experience at the restaurant. The Applebee’s customer feedback survey is powered by empathica, Inc.
To start the Applebee’s customer survey, you have to select the country where you dined at their restaurant from a drop-down list. Then you will need to choose your preferred language. For US consumers, both English and Spanish are available. Before you can see the survey questions, you need to enter your server’s name, the time of your restaurant visit, your total due amount and your check number. Most importantly, you need to enter the Applebee’s guest experience survey number that is a 9-digit serial number found on the bottom of your receipt. All the required information can be found on your receipt. To help you easily find them, they show an example receipt with all the information highlighted. Once the survey is unlocked, just follow the instructions and answer all the questions to complete the survey.
After finishing all the feedback questions, you will get a chance to enter to a daily cash sweepstakes and an instant prize drawing. The prize for the daily cash draw is $1000 and the prize for the instant win game is an 8G Apple iPod. If you have participated in the daily drawing previously, you can check the survey sweepstakes winner list on the website to see whether you are a lucky winner.
Website: http://www.myapplebeesvisit.com